Any product/item can be returned or exchanged if it is incorrect, incomplete, defective, or damaged within 7 days of delivery.

The product must be in the same condition as delivered—unused, in its original genuine state, and without any flaws. It must include the original tags and packaging. Additionally, the item must be accompanied by the order number or proof of purchase.

To initiate a return or exchange, please call our official helpline at Autoshauto and register your complaint. You will be provided with the updated return address. Send the item via Pakistan Post or a courier express service, ensuring it is properly packed. Please note that return shipping charges are the responsibility of the customer and will not be reimbursed by the company. The customer will only be refunded the principal amount of the product within one week of the return.

Once your return request has been created, our customer care team will guide you on how to ship the product/item back to the original location. Depending on the situation, you will need to take your product/item to the nearest drop-off point. Please note, there is no pickup service available.

Once we receive your item, we will inspect it and notify you of the status of your refund or exchange. The eligibility for a refund or exchange depends on the condition of the product and your preference. Based on this, the product may either be refundable or exchangeable.